Our Commitment to Client Service and Privacy
Treatment
We treat all clients fairly and don’t discriminate. We follow the Ontario Human Rights Code. We are committed to fairness and respect for all people. Learning Connections Hamilton (LCH) supports diversity and equity practices, policies and procedures.
We make every effort to service all clients with our resources. If you need any accommodations during service, please let us know. We’re making every effort to use clear and accessible materials and platforms.
Privacy and Confidentiality
At Learning Connections Hamilton, we respect your privacy. We are committed to keeping your personal information safe and confidential. We only collect the information we need to support you.
We may ask for personal information to
- understand your goals (education, training, employment, or independence)
- provide assessments and pathway planning
- connect you to programs and services (like training, employment supports, or community resources)
We will ask for your permission before sharing your information. You’ll be asked to sign an Authorization Form if we need to share your information. You can say no or change your mind at any time (unless required by law).
We protect your information by
- storing paper files in locked cabinets
- keeping digital files on secure, password-protected systems
You have the right to
- ask to see your information
- ask us to correct your information
- ask questions about how your information is used
- We’ll schedule a report review with you. Then, we’ll send your report to authorized agencies. We’ll send you your final report by email or by mail, whichever you prefer.
Right of Refusal
We’ll ask you questions during our work together. The answers help us build a plan that is right for you. You have the right to refuse answering any questions we ask you. We take notes in our sessions and use these notes in your report. You can ask us not to include certain details in your report. We can refuse service to anyone who is threatening, violent, using abusive language and/or poses a danger to us in any way.
Complaint Process
You have the right to a complaint process. Complaints must follow this process in order.
- If you’re comfortable with it, explain your complaint to the person you’re working with.
- If the issue isn’t resolved at that point, contact the Executive Director.
- If the issue still isn’t resolved, the Executive Director will bring your complaint to the Board of Directors. A board member will contact you about a resolution.
All efforts will be taken to resolve concerns.
Follow-up Process
After we work together, we’ll follow-up with you in 2-4 weeks to
- give you more information or support if needed
- get your feedback on our service
We’ll review our authorization form with you if we need to send your report to anyone. You’ll be asked to confirm that we’ve reviewed this information.
If you have questions about this information please contact us
Learning Connections Hamilton
905-527-2222
